Refund and Return Policy
At b.cute.lk, we prioritize customer satisfaction and strive to ensure you are happy with your purchase. Please read our refund and return policy carefully:
1. Conditions for Returns
We accept returns under the following conditions:
- The product must be unused and in its original packaging.
- Returns are accepted if the product is damaged or defective upon delivery.
- You must initiate a return within 7 days of receiving the product.
2. Return Process
To return an item:
- Contact our customer support team at [email protected] or +94 70 435 5933 with your order number and details about the product you want to return.
- Our team will guide you through the process, including where to send the return.
- Once we receive the returned product and verify its condition, we will proceed with the next steps.
3. Refund Policy
Refunds are issued under these conditions:
- If the returned product meets our return criteria, we will process a refund to your original payment method.
- Refunds for bank transfers may take up to 7-10 business days to reflect in your account.
- Refunds are not applicable for items that do not meet the return conditions.
4. Exchanges
We can exchange products that are:
- Defective or damaged upon receipt.
- Of the same type and price as the original purchase.
- Please note that exchanges are subject to product availability.
5. Non-Refundable Items
Certain products are not eligible for returns or refunds:
- Items on sale or promotional offers.
- Customized or personalized products, unless defective or damaged.
- Pre-ordered items outside the pre-order terms.
6. Shipping Charges
- Customers are responsible for the shipping costs associated with returning the product unless the product is defective or damaged.
- We recommend using a trackable shipping method to ensure your return reaches us.
7. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
8. Changes to Policy
b.cute.lk reserves the right to update or modify this refund and return policy at any time. Any changes will be reflected on this page, and your continued use of our services indicates acceptance of the updated policy.
9. Contact Us
For any questions about our refund and return policy, please get in touch with our support team:
- Email: [email protected]
- Phone: +94 70 435 5933
Thank you for choosing b.cute.lk!